Welcome to Polite Crew! We’re glad you’re here, and we want to make sure you feel comfortable with how we work. These Terms and Conditions outline the rules and guidelines for using our services, so grab a coffee, relax, and have a read. If you have any questions, feel free to ask. Sounds good?
1. Who We Are
At Polite Crew, we specialize in making life easier for homeowners by connecting them with the best local service providers. While we don’t do the jobs ourselves, we’ve done the heavy lifting of identifying trusted and reliable businesses that can help with whatever you need. Whether it’s plumbing, landscaping, or cleaning, we’ve got the right people lined up to assist you.
2. What We Do
So, how does it work? Our job is to connect you with the best service providers in your area. You let us know what you need, and we handle the process of finding the right fit. We work with carefully selected business owners, but the actual work is done by them, not us. Think of us as the matchmakers for home services. Sounds good, right?
3. Booking and Service Delivery
Once you’ve told us what you need, we’ll set you up with one of our trusted partners. They’ll handle the job directly with you. Please keep in mind that since the service is delivered by these providers, any issues with timing, quality, or delivery should be taken up with them. Need a hand reaching out to them? Just let us know, and we’ll point you in the right direction.
4. Payments and Fees
Wondering how payments work? Simple. When you book a service through Polite Crew, you’ll pay the service provider directly. We don’t collect any payments for the job itself. Our role is purely to connect you with the best people for the job. That way, you can focus on getting the work done without worrying about middlemen. Sounds good?
5. Liability
While we do everything we can to pair you with top-notch service providers, we’re not responsible for any issues that may arise during the job itself. Since the actual work is carried out by the service providers, you’ll need to communicate with them regarding any concerns or problems. That said, we’re always here to help if you need guidance on who to talk to.
6. Cancellations and Changes
Need to cancel or reschedule a service? No worries. Since we’re not the ones doing the job, any changes or cancellations should be discussed directly with the service provider. Just give them a heads-up in advance, and they’ll take it from there.
7. Your Responsibilities
As a homeowner, your main responsibility is to provide accurate information about the service you need. This helps us find the right match for you. Also, please ensure (oops!) to communicate any special requirements directly with the service provider so that they know exactly what’s expected. If anything goes wrong, don’t hesitate to reach out to the provider, and we’ll be happy to assist where we can.
8. Privacy and Data Use
At Polite Crew, we take your privacy seriously. We only collect the information needed to connect you with the right service provider. We don’t sell your data or share it without your permission. If you’d like more information on how we handle your personal data, check out our Privacy Policy.
9. Contact Us
Still have questions? We’d love to hear from you! Reach out to us anytime with your concerns, ideas, or feedback. We’re here to make this process as smooth as possible for you. Sounds good?